SOLUTIONS / Solution 4: CSI Research
Boosting Customer Satisfaction​
Dynamic customer satisfaction (CSI) research is one of the most important functions of a successful business. By studying the factors affecting the index, the business development strategy is enriched with customer-oriented actions.
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Why Choose CSI Research Services?
CSI research is conducted by businesses with a customer-centric strategy. The results of the research allow clarifying business development targets and drawing priorities.
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How CSI Research Can Benefit Your Business
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Assessing the expectations of your customers.
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Measuring the effectiveness of your efforts to meet expectations.
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Giving an opportunity to prioritse the actions.
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Segmenting the requirements.
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Analyzing expectations and satisfaction from communication channels and contact points.
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Highlighting the causes of dissatisfaction and points affecting loyalty.
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Contributing to a more positive customer experience (CX) and improved NPS (net promoters’ index).
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Start Your CSI Journey with Us
Start conducting dynamic CSI research today to build a customer-centric strategy.
At IMR, we use all methods to fully unclock your customer needs and expectations
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